YAY!!!
WOW! That really was fast! But yeah, that’s a hefty shipping fee for sure 🫣 DHL and EMS are always so expensive🤮Then again, all shipping from Japan is crazy expensive these days😔. If possible, I always go for Air Mail but it’s super slow and not very convenient. I realise that DHL is much better in that regard (especially since they determine any import taxes and custom fees for you early on during the shipping process so you can just pay via card before the arrival and skip the lengthy procedures at the local customs office - at least that’s how it has been for me in the past).
As for you question, no, that has never happened to me before. I’d have to know more about your specific situation in order to provide some useful advice.
- Did you purchase the items yourself and had them sent to your Tenso address or did you use Buyee as a proxy service to make the purchase for you? You only mention Tenso but Buyee is technically a Tenso service as well so I just wanna make sure we are on the same page here.
- Did you order all the items from the same seller/store? It’s best to check your original order(s) and see if everything was actually supposed to come together at the same time or if there’s still an item that has yet to arrive at the warehouse (some of these things can take really long unfortunately depending on the seller).
- Did the items arrive separately at the warehouse or in one package? Usually, Tenso/Buyee asks you to confirm the content and lists the number of items in the package so at that point, you should have noticed that the number of items didn’t match up with your initial order.
- Have you already checked the warehouse to see if there’s anything registered that has yet to be shipped? Maybe a new/recent arrival?
- In case you applied for consolidation, is it possible that you forgot about one of the packages (containing “Kalafina Record”)?
I hope you will hear back from their customer service soon. Usually, they are quite fast at handling this sort of stuff.
